Policies and Procedures

Scheduling & visit times:  Scheduling is on a first come first service basis and we will do our best to accommodate your needs. Kerry’s Kritters Pet Care Services will visit at the requested times as closely as possible. However, if an unforeseen situation arises, the time may be adjusted.

Vacation Pet Sitting Requirements: Kerry's Kritters Pet Care Services requires a minimum of at least 3 visits per day for all dogs and a minimum of at least 1 visit per day for cats. There are no exceptions.

Reservations:Reservations will only be secured once payment is received in full.

Payment:  Preferred forms of payment are cash, checks, or Paypal. Kerry’s Kritters Pet Care Services will add $25 plus bank fees for any returned check.
Regular Midday Clients, Payment is due each Friday for the following week
All other services, PAYMENT IS DUE AT TIME OF BOOKING


Late Payments: Payments not made by first date of service are subject to a $25 late payment fee.

Cancellations: Our cancellation policy is as follows;  
Individual visits, Over 24 hour notice, full refund or credit given. Less then 24 hours, no refund.
Vacation visits, (if client is away for 2 or more consecutive days) 7 day notice or more, full refund given. 7 days or less, credit                                         only. 24 hours or less, no refund or credit given.

Inclement Weather:  Primarily severe storms, snow/ice conditions etc. You will entrust Kerry’s Kritters Pet Care Services to use best judgment in caring for your pets(s) and home if we are servicing you at the time of inclement weather. Kerry’s Kritters Pet Care Services will try to carry out your instructions to the best of our ability. The care we provide to our customer’s pets and their safety is our first concern.
The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home; 2) The visit service schedule                                         may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, you will be                                         notified, that the above-mentioned contingency plan has been activated.

Emergency Contact: Kerry’s Kritters Pet Care Services has requested the name and phone number of an emergency contact. This emergency contact shall only be contacted in an emergency situation when you can not be reached.

Medications/Vaccinations:  Kerry’s Kritters Pet Care Services will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will Kerry’s Kritters Pet Care Services service any pet that has any form of contagious illness. This is for the safety of other customers.  Kerry’s Kritters Pet Care Services requires that all pets have the necessary vaccinations, immunizations or titers before service begins, with NO EXCEPTIONS. If an employee of Kerry’s Kritters Pet Care Services is bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.


Disclosure of In-Home Cameras: If a client uses in home cameras, their use and location must be fully disclosed to Kerry's Kritters Pet Care Services. Absolutely no cameras are to be located in a bathroom or pointed at a bathroom. Should Kerry's Kritters Pet Care Services find cameras located in these areas, services will be immediately discontinued. 

Access to your Home by Others: If customer allows any other person(s) access to their home during Kerry’s Kritters Pet Care Services contract period, we cannot be held liable for any damages to property or pets as a result. Please notify Kerry’s Kritters Pet Care Services if someone will be in your home. Please also notify the person(s) in your home that Kerry’s Kritters Pet Care Services is coming so that your visitor, as well, is not surprised by our entrance.

Fences: Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety. Kerry’s Kritters Pet Care Services does not accept responsibility or liability for any customer’s pets that escape, are injured, fatally or otherwise, or become lost when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence types.

Pet and house clean-up: Kerry’s Kritters Pet Care Services will properly dispose of pet waste and do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s). We do request that your provide plastic bags, towels, cleaning products, paper towels and trash bags and indicate where you would like the waste disposed of.

Leashes: As per the law, all dogs will be required to be on leash during outdoor walks. There will be no exceptions. 


Prong/Shock Collars: Kerry's Kritters Pet Care Services is a member of The Professional Pet Guild, which is an organization for force free pet care professionals. As a result, we will not use any type of prong or electric shock collars on pets while they are in our care. It is the clients responsibility to provide the appropriate collar or harness. 

Unforeseen purchases: Any additional necessary costs such as food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet will be purchased by Kerry’s Kritters Pet Care Services. We will retain a receipt and the customer will be responsible for reimbursement of these items. A $15 trip fee will be applied.

Animal Behavior:  Animals behavior can be unpredictable. Kerry’s Kritters Pet Care Services does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals or property.  Further, if Kerry’s Kritters Pet Care Services is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either Kerry’s Kritters Pet Care Services or by the animals.

Updates: Please provide us with any changes regarding your pet’s care and other pertinent information.

Key/Home Entry:  One working copy of your house key must be provided before start of service.  If you live in a gated community, you must provide a gate card, remote control or appropriate access codes. Keys are kept in a secured location and are coded for customer’s confidentiality. If you choose not to have Kerry’s Kritters Pet Care Services retain a key, picking up and returning your keys requires two extra trips and there will be a $5 charge per trip for time and mileage. Should keys become unusable, lock malfunctions, client fails to leave a key or for any other reasons beyond the control of Kerry’s Kritters Pet Care Services control, client authorizes Kerry’s Kritters Pet Care Services to employ the services of a locksmith to gain entry into client’s home on client’s behalf.  Client will be responsible for all expenses incurred and reimburse Kerry’s Kritters Pet Care Services upon return.

Client Leave/Return: Pet Sitting clients must notify Kerry’s Kritters Pet Care Services when you have left and again when you have returned home.  If you do not call and do not answer your phone, we will make additional visits and you will be charged for those visits.  We must know that your pets are being cared for and no additional visits are required.

Animal Emergency:  I authorize Kerry’s Kritters Pet Care Services to transport my pet(s) to a veterinarian in the event of their illness or injury and authorize treatment deemed necessary by the veterinarian.  In the event the pet is in need of hospitalization; Kerry’s Kritters Pet Care Services is authorized to leave the pet until the pet can be transported home.  If at-home medication is prescribed, Kerry’s Kritters Pet Care Services has my permission to administer the directed dosage.  If Kerry’s Kritters Pet Care Services incurs any medical expenses for the pet’s treatment, I will reimburse that amount plus transportation fees, as applicable.

Kerry’s Kritters Pet Care Services reserves the right to terminate this agreement at any time before or during its term if Kerry’s Kritters Pet Care Services determines that Client’s pet poses a danger to the health and safety of herself/himself or others.

If concerns prohibit Kerry’s Kritters Pet Care Services from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

Kerry’s Kritters Pet Care Services reserves the right to terminate this agreement at any time before or during its term.

Kerry’s Kritters Pet Care Services agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner.  In consideration of these services, the Client expressly waives and relinquishes any and all claims Kerry’s Kritters Pet Care Services except those arising from negligence or willful misconduct on the part of Kerry’s Kritters Pet Care Services.